Re: Docs To Go and Abiword

On Mon, 15 Nov 2004, Stefan Malte Schumacher wrote:

> Date: Mon, 15 Nov 2004 21:24:57 +0100
> From: Stefan Malte Schumacher <stefanmalte@gmail.com>
> To: abiword-user@abisource.com
> Subject: Re: Docs To Go and Abiword
>
>
> I just received an answer from Dataviz.
>
> Hi Stefan,
>
> After doing some more research into this, it looks like we do not
> support the types of files that you're trying to use with Docs To Go.
> We do support RTF and DOC files, but it also depends
> on the program those files are saved in.

Either they support Rich Text Format (RTF) or they don't.
Their list of supported file formats claims they do support RTF
http://www.dataviz.com/products/documentstogo/premium/dxtg_formats.html

To then go and say they only support RTF produced by Microsoft without any
further explaination is extremely bad, if not dishonest advertising by
Dataviz.

> We do not support documents saved in programs like Open Office or
> Abiword. For more information about this, please take a look at the
> following article on our web site:
>
> http://support.dataviz.com/support.srch?docid=12782

That support article only says they do not support OpenOffice documents.
It doesn't say anything about not being able to support Rich Text Format
(RTF) Documents produced by OpenOffice.

> Dataviz sucks.

My thoughts exactly. For commercial software their standard of support is
appallingly bad. Dataviz sucks.

Thanks for trying Stefan

- Alan

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Received on Mon Nov 15 21:38:34 2004