From: Rob Campbell (rob.campbell@att.net)
Date: Sat May 25 2002 - 09:20:28 EDT
While responding to a message sent to my private e-mail rather than the
list, I realized that information on the user mailing list is buried 3
clicks deep from the main page. First click "support", then "get help",
then "User's Mailing List". Since the mailing list is the primary vehicle
for support, I think it should be listed in the menu right under "Support".
It certainly more important than "System Requirements" or "Vote on a Bug".
As I write this, I see that "Get Help" is listed on the menu. I missed it
the first time because I expected to see "Mailing list" in blinking red
text. So the mailing list is only two clicks away. I still think that
"Mailing list" (maybe IRC, too; but as the help page points out, response
will depend on who is present, which could be frustrating)
Another suggestion: AbiWord's mailing list page, as most, is oriented to
helping someone subscribe. There is a link to the archives. It would be
helpful (for the users and the developers (support staff:)) if it also had
an explicit section encouraging and assisting users to browse and search the
archive. A Google box might be adequate.
Robert J. Campbell Jr.
rob.campbell@att.net
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